Technical Support

Start here to find the help you need.

If you need something other than technical support or are trying to reach your Nextivity Account Rep, please visit the “Contact Us” page.

Nextivity is committed to providing our partners and end users with information and expert advice to ensure installation, set up, operation, and optimization of our products and solutions is as hassle-free as possible.

We are a global company with a range of products. To get you the information you need as quickly as possible, please select the option that most closely fits your needs. Selecting multiple options or one you think will get you help the fastest vs. selecting the most appropriate option is likely to delay, not speed up, your response. Please help us get you to the right team or person quickly.

If you are a QUATRA or SHIELD end user contact your System Integrator for support.

Product Support

Partner Support for All CEL-FI and SHIELD Products

(Except HPUE – MegaFixed, MegaMobile, MegaGo)

Partner Support

All support documents are in the Partner Portal. Please log in to access manuals, software downloads, troubleshooting guides, and other product and installation documentation. If you do not have access to the portal, click here.

Distributors and MVPs (premium support)

Only Distributors and System Integrators with MVP credentials can submit support tickets.


If you need access to technical training / certification in Nextivity University.

Contact Us

If you require further assistance, please contact us.

HPUE Installers and End Users

(MegaFixed, MegaMobile, MegaGo)

Self-Help Support Site

Start here for troubleshooting to access Frequently Asked Questions and Product Documentation

Technical Support

For additional assistance: +1 (858) 485-9442 OPTION 1

Residential and Small Commercial Products


Retail Customers

The best place to get help is from the company you bought our product from. They are trained to help you and the place to go for questions about warranty and returns.

Self-Help Support Site

For Quick Start Guides, software, and set-up information and other product documentation.

Commercial / Enterprise End Users

(For all CEL-FI and SHIELD products except HPUE – MegaFixed, MegaMobile, MegaGo)

Professionally-installed Nextivity CEL-FI and SHIELD products are sold and serviced only through authorized partners. We do not provide support directly to end users. Please contact your System Integrator for support.

For help identifying your local integrator call: +1 (858) 485-9442 OPTION 2