To remedy the situation, Klingensmith decided to retrofit the previous installation with the newly released CEL-FI QUATRA enterprise in-building cellular solution, a scalable active DAS hybrid that combines the best of both active DAS and CEL-FI technologies. With up to 100dB gain due to its carrier-specific design, Klingensmith augmented the existing solution with CEL-FI QUATRA, enabling him to meet the hospital’s cellular coverage needs.
He showed the IT staff how to monitor the new systems using the CEL-FI WAVE Portal. They were impressed at the level of detail and transparency CEL-FI QUATRA provides. “CEL-FI WAVE will alert us to a problem, and where to go to fix that problem. With passive DAS however, there can be so many different points of failure — splitters, connectors, or cables,” he says. “Fixing one thing doesn’t necessarily solve the real problem.”
In addition to giving hospital IT staff visibility into the solution, the ability to remotely monitor and troubleshoot is also a boon to RCS Wireless Technology’s business. “Before, we would have to send someone to the site to try and diagnose the problem, taking them away from other projects,” says Klingensmith. “Now, we can quickly see if the system is working. If it’s been unplugged, we can see that and simply plug it back in. If it’s working fine, we can move on to determine other possible causes.