With more than 3,500 people in their care and more than 5,000 staff dedicated to patient wellbeing, this is one of Australia’s largest aged care providers. This healthcare company was experiencing intermittent, and in some instances; non-existent mobile network coverage in parts of their newly built 60 room aged care facility located in Victoria. Due to the construction of the building incorporating two floors below ground and four floors above, cellular connection for all carriers became an immediate issue to rectify, particularly due to health and safety considerations.
Staff at the facility identified the lack of coverage presents three main issues to overcome. Firstly, patient safety; reliable cellular coverage was required to act as a failsafe for emergency buttons. Also, continuous access to emergency communications including lift phones and fire panels. Secondly, staff operations and communications and thirdly, resident social requirements.