Helping police departments with cellular

Challenge

The police department recently awarded its communication contract to a new carrier. The carrier installs a new cellular tower near headquarters to guarantee service, and provides push-to-talk radio devices to officers and select civilian staff. But coverage in the various precincts scattered around the city is only available within 10 feet of the front entrance, thanks to their stone and concrete buildings. This makes it difficult to receive a consistent signal for communication. For example, an officer tasked with taking an inmate to the courthouse for an arraignment is unable to communicate directly with the officer in the holding cell, resulting in delays. Likewise, an administrator working in the basement can’t reach the officer conducting an interview in the interrogation room to provide helpful case background. Tina is inundated with complaints, and contacts the new carrier. The carrier is bound by contract to provide coverage, but the only option is an expensive in-building solution that exceeds Tina’s budget. Tina knows she needs an affordable solution quickly, as two-way radio communication systems are a lifeline for the police department. A breakdown in communication can have serious consequences for police officers, staff, and the public at large.