Coverage for mobile card readers

Challenge

One of the hotels that Leo is responsible for is located in a popular tourist destination, and regularly hosts conferences, weddings, and out-of-town sports teams. This translates into bustling business for the hotel’s three on-site restaurants. During peak times, it’s essential to keep the flow of diners moving. In an increasingly cashless society, the restaurants rely heavily on their hand-held payment processing machines. But the cellular signals that enable the communication between these systems and the payment infrastructure are weak, resulting in operations timing out mid-transaction followed by multiple attempts to pay by debit or credit card. The wait staff are burdened with these technical issues, taking them away from their primary duties. And guests are becoming increasingly frustrated by the delays trying to get out of—and into—the restaurants.